SHIPPING POLICY
  • Everything is hand-made, sometimes to order.
  • Current lead times are 2-4 business days to ship regardless of chosen ship speed or shipping company.
  • We recommend shipping with UPS or DHL (for international only) they are the most expensive option but they are the easiest for you to deal with in the event they lose or damage your package in transit. UPS and DHL Packages also tend to ship faster as they can pick up packages multiple times a week. 
  • USPS packages are dropped off at the DTJC Post Office twice a week Tuesdays and Thursdays (so if you selected USPS then expect a shipping email on one of those days.)
  • Once a package has shipped you will receive an email (if you haven't received an email it either went into your junk folder in your email or your package has not shipped yet.) 
  • Track your package frequently and if your package seems lost or stuck in transit you will need to call the shipping company as soon as you can to determine what has happened and possibly file a lost package claim.
  • In the event of a lost package, after first contacting the shipping company, please contact us by phone at 1-201-653-5674 (during business hours) or email info@cbihateperfume.com and we can discuss the next course of action. We pay for a shipping insurance plan from a 3rd party company on every package as a courtesy to our customers and can have the value of lost packages reimbursed and quickly reship your order. 

  • We will not reship a lost package until you call the shipper, work with us to file the necessary claims with the shipping company and our 3rd-party shipping insurer if necessary, a lack of compliance may lead to a permanent loss of your package.
RETURNS/REFUND POLICY
  • As these are handmade personal care products they are nonreturnable/refundable unless they are; 

    • Defective

    • Incorrect

    • Damaged

      • In the event, your package is damaged in transit

A) you must contact us within 7 days and

B) you must supply photographs that show;

  1. all damage to the item(s)

  2. box, crate, pallet, etc and all packing material.

    • ​PACKAGING AND ITEM(S) MUST NOT BE SENT BACK TO THE SHIPPER OR DISCARDED UNTIL THE REFUND IS COMPLETED!

  • These images are required in order to fulfill shipping insurance claim requirements and a lack of compliance with this policy may lead to a forfeiture of your return.